Refund policy

At SHAAHWEAR, customer satisfaction is our top priority. We proudly offer a 15-day return and refund policy to ensure a confident and hassle-free shopping experience.

Eligibility for Returns

You may request a return or replacement within 15 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original condition

  • Original packaging, tags, and labels are intact

  • The product shows no signs of damage, alteration, or wear

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, washed, or altered

  • Products damaged due to improper handling after delivery

  • Sale or discounted items (unless received damaged or incorrect)

Return Process

To initiate a return or replacement, please contact our customer support team with your order details. Once your request is approved, return instructions will be shared with you.

Refunds

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund

  • Approved refunds will be processed to the original payment method within 5–7 business days

  • Shipping charges are non-refundable unless the return is due to an error on our part

Replacements

If you receive a defective, damaged, or incorrect item, we will gladly offer a replacement at no additional cost.

Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service for returns

Policy Updates

SHAAHWEAR reserves the right to update or modify this policy at any time without prior notice.